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Sembcorp

A mobile experience that helps customers get what they need

Project
One Customer Experience
Role
Visual design, UX

The Challenge

Sembcorp had multiple apps for customers of different businesses such as power and solar. During a request to create an app for the waste business, it seemed like there may be a more efficient and productive way of spending time, money and resources.

What We Did

After a few workshops to define what Sembcorp customers need, the idea of creating the One Customer Experience, where all Sembcorp customers would only require one app to access their needs, was born.

Workshop

User personas, their needs and possible functionalities were gathered.

Glass board with post-its during a workshop
Glass board with scribbles during a workshop

User Flow

Created my first user flow. View all user flows here!

Glass board with post-its during a workshop

Wireframes

Initial sketches to evaluate layout and functionalities quickly.