Sembcorp had multiple apps for customers of different businesses such as power and solar. During a
request to create an app for the waste business, it seemed like there may be a more efficient and
productive way of spending time, money and resources.
What We Did
After a few workshops to define what Sembcorp customers need, the idea of creating the One Customer
Experience, where all Sembcorp customers would only require one app to access their needs, was born.